Need a Job? Here’s Who #GotWork: Teleperformance

Listen to lilD weeknights at 9pm for the latest job openings in Columbus! Here’s who hiring:

Primary Duties, Responsibilities and Requirements:

·         Responsible for all customer inquiries and questions

·         Provide excellent customer service at all times

·         Follow up to customer inquiries by taking specific action in a timely manner

·         Troubleshoot equipment and system problems

·         Exercise retention efforts when appropriate

·         Identify customers who are comparison-shopping and inquiring about contract terms.

·         Work with confidential customer information

·         Problem solve to help customers resolve issues on first call

·         Enters data from customers into various software programs

·         Appropriately communicate with upset customers to resolve their inquiries

·         Thrives as a team player in a fast-paced, high-energy, change-oriented environment

·         Participates in additional training courses when needed

·         Performs other related duties and assignments as required and as assigned by supervisor or manager

Experience/Requirements:

·         6 months Call Center experience preferred

·         Must be 18 years old

·         Type 25 wpm

·         High School Graduate or GED

·         Ability to use desktop computer system and hardware, e.g. mouse, keyboard

·         Logical problem solving skills and ability to multi-task

·         Proven oral and written communication skills consistent with North American Business standards

·         Must have availability to work various shifts influenced by current business needs.

·         Ability to use Windows operating systems and navigate between various windows

·         Provide a positive, professional, empathetic and customer-focused manner

·         Good organization and work prioritization skills

·         Must be able to pass a Federal Background Check and Drug testing