#PowerJobSearch on @BinkAndMisty

Listen to Bink and Misty weekday mornings at 9am for the latest job openings in Columbus! Here’s who’s hiring:

Customer Service Advocate: UnitedHealth Group

Primary Responsibilities

• Respond
  to and resolve on the first call, customer service inquires and issues
  by identifying the topic and type of assistance the caller needs such as
  benefits, eligibility and claims, financial spending accounts and
  correspondence.
• Help guide and educate
  customers about the fundamentals and benefits of consumer-driven health
  care topics to include managing their health and well-being by selecting
  the best benefit plan options, maximizing the value of their health
  plan benefits and choosing a quality care provider
• Intervene
  with care providers (doctor’s offices) on behalf of the customer to
  assist with appointment scheduling or connections with internal
  specialists for assistance when needed
• Assist
  customers in navigating myuhc.com and other UnitedHealth Group websites
  and encourage and reassure them to become self-sufficient
• Own
  problem through to resolution on behalf of the customer in real time or
  through comprehensive and timely follow-up with the member
• Research
  complex issues across multiple databases and work with support
  resources to resolve customer issues and/or partner with others to
  resolve escalated issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet
  the performance goals established for the position in the areas of:
  efficiency, call quality, customer satisfaction, first call resolution
  and attendance

Requirements:

• Minimum 1 year Customer Service experience
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
• Demonstrated
  ability to quickly build rapport and respond to customers in a
  compassionate manner by identifying and exceeding customer expectations
  (responding in respectful, timely manners, consistently meeting
  commitments)
• Demonstrated ability to
  listen skillfully, collect relevant information, determine immediate
  requests and identify the current and future needs of the member
• Proficient problem solving approach to quickly assess current state and formulate recommendations
• Proficient
  in translating healthcare-related jargon and complex processes into
  simple, step-by-step instructions customers can understand and act upon
• Flexibility to customize approach to meet all types of member communication styles and personalities
• Proficient
  conflict management skills to include ability to resolve issues in a
  stressful situation and demonstrating personal resilience
• Ability
  to work regularly scheduled shifts within our hours of operation
  (6:50am to 8:00pm, Monday-Friday), where lunches and breaks are
  scheduled, with the flexibility to adjust daily schedule, and work
  over-time and/or weekends, as needed
• All
  new hires will be required to successful complete the UnitedHealthcare
  Operations Customer Service Advocate training classes and demonstrate
  proficiency of the material
• Health care experience preferred
• Associate degree or higher preferred
• English/Spanish Bilingual Preferred

Apply here